Improved listening skills can improve leadership, writes Bernie Ferrari, but first you must identify what kind of listener you are. Opinionators listen for a moment before saying, "Look, here's how I see it." Grouches are convinced other people are wrong before they even speak. The worst may be the Pretender, who seems to be listening but never implements your ideas. Recognizing your listening style and making corrections can increase "the overall level of communication and decision making in your organization," Ferrari writes.