10 reasons why your customers might have gotten more needy

03/2/2009 | Conversation Agent

Valeria Maltoni looks at the 10 reasons why your customers have gotten more difficult -- even at businesses that are taking good-faith steps to engage customers with social media. Maltoni points out starting the conversation is the easy part -- the hard part is figuring out what to do with feedback and how you relate to consumers who commit time and thought to your efforts.

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