If you value creativity, don't let your workers get too comfortable, writes Andrew O'Connell. Peace and harmony sound great on paper, but in the real world it usually takes conflict and discord to inspire disruptive change. "Like most people, I despise the abrasion part of creative abrasion, but I can see its value -- in hindsight," O'Connell writes. "A big, persistent annoyance can be just the thing to get people moving and innovating."
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