Commentary: Users wish they could quit AOL, but find reasons to stay

The reasons why America Online users stay with the once dominant service as it tries to convert them from dial-up to broadband are as complex as AOL's multitiered payment and service options, Washington Post technology columnist Leslie Walker found out when she solicited input from readers. "Many wrote that they are confused by AOL's broadband options, unsure how to sign up, angry that their longtime Internet provider is hiking dial-up fees and looking for advice on how to migrate their AOL e-mail to a new address."

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