6 ways your team members' behavior affects your practice

03/3/2012 | InvestmentNews (free registration)

Michael Kitces lists six ways your staff members can have an effect on your firm's revenue. Remember that a member of your team is often the first person a potential client speaks to or sees when entering the office. "If your staff is not well trained, effective on the phone, and welcoming to a prospective client, your new business -- and new revenue -- may be lost before you ever have a chance at a meeting," he writes.

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