How to send your customers running into the arms of your competitor

03/4/2012 | Inc. online (free registration)

Trying too hard to upsell customers, turning a blind eye to high employee turnover and focusing too much on having the lowest price are just three of the most common ways companies lose clients, writes Jeff Haden. He outlines five other sure ways to send your customers running.

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Inc. online (free registration)

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