5 ways to talk productively with an angry client

03/4/2014 | Entrepreneur online

When a client gets angry, it's important not to shut down or lash out, writes branding executive Katie Borten. Instead, try to rise above their hostility, listen and respond productively to their complaints. "There is usually a temporary or partial remedy that's immediately available. Jumping into action mode lets the client know you're there to help them solve the problem," Borten writes.

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