Four rules for dealing with angry customers on social media

03/6/2012 | BusinessNewsDaily.com

Don't get dragged into a digital argument. Respond quickly. And take public fights private. Those are among the top social media rules for dealing with customer service problems, experts say. And the fourth rule is aimed at preventing the problems in the first place: Make it easy for customers to give you feedback in person, on the phone or via e-mail so they don't take their ire to the social space.

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