Four rules for dealing with angry customers on social media

03/6/2012 |

Don't get dragged into a digital argument. Respond quickly. And take public fights private. Those are among the top social media rules for dealing with customer service problems, experts say. And the fourth rule is aimed at preventing the problems in the first place: Make it easy for customers to give you feedback in person, on the phone or via e-mail so they don't take their ire to the social space.

View Full Article in:

Published in Briefs:

SmartBrief Job Listings for Health Care

Job Title Company Location
Chief Financial Officer
B. E. Smith
Miramar, FL
Director of ASO Department
Bluegrass Family Health
Lexington-or could be in Nashville, TN, KY
Claims Director
Springfield, OR
Mgr NGS Provider Enrollment (I)
National Government Services - WellPoint
Harrisburg, PA
NGS Provider Enrollment Rep
National Government Services - WellPoint
Harrisburg, PA