Virtualization is changing the way IT departments are run and revamping the job descriptions of chief information officers, according to Malcolm Frank of Cognizant Technology Solutions. Future CIOs will buy and implement programs rather than develop them in-house, and business skills will become more important than technical know-how, Frank argues. "Some CIOs say they no longer write a line of code. The technology is so embedded in the product and the process that no one has the knowledge to do that anymore," Frank says.
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