How retailers are offering self-service for mobile-focused shoppers

03/12/2012 | New York Times (tiered subscription model), The

Some retail outlets known for customer service are adapting to the onslaught of mobile device-armed shoppers by embracing high-tech solutions. Nordstrom, Quicken Loans and Land Rover are among the shops encouraging online research and comparison shopping, often providing Apple iPad kiosks and free Wi-Fi to accommodate the trend.

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New York Times (tiered subscription model), The

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