GM needs to fix its products, but also its culture

03/13/2014 | Forbes · New York Times (tiered subscription model), The

General Motors' recall and the lack of reporting to senior management has raised troubling questions about the company's transparency and culture over the past decade, but it is also an opportunity for CEO Mary Barra to lead by example with candor and accountability. Mistakes are part of business, John Baldoni writes, "[b]ut what can never be allowed to occur again is the stonewalling. Those in middle management need to feel safe sharing bad news with their bosses."

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Forbes · New York Times (tiered subscription model), The

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