Rochester Hy-Vee touts online shopping model

03/17/2003 | Minnesota Grocer

Rochester Hy-Vee's partnership with HomeTownGrocers.com offers customers multiple ordering methods: shoppers can order online or call an automated or a staffed call center. The grocer also has figured out a way to reduce costs and keep customer service charges down by having store pickers shop, bag and check out up to 10 orders as they walk the aisles.

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