Lawmaker wants VA employees held accountable for mistakes

03/18/2013 | Air Force Times (free registration)

Workers processing veterans' benefit claims need stricter performance reviews, and underperformers should be subject to termination, according to Rep. Jeff Miller, chairman of the House Veterans’ Affairs Committee. VA field officers processed an average of 73 claims in 2011, down from an average of 138 in 1997, he says.

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