Column: Equip, empower hotel staff for customer service

03/19/2013 | HotelNewsNow.com

As hotels gear up for the busy summer season, it's important for their staff members to get on board with delivering excellent customer service. Caroline Cooper, founder of Naturally Loyal, says it's essential to involve your team in coming up with ways to better service customers, and to empower them to anticipate guests' needs.

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