Column: Foreign agents offer lessons on sustainable business practices

03/20/2014 | Travel Weekly

Travel agents outside the U.S. are thriving because travelers still trust them more than they trust online channels, Arnie Weissmann writes. Foreign agents also strengthen their client relations through sustainable practices such as calling clients about attractive new deals, working to secure the best rates and offering expertise -- practices that transcend cultures and are being used by successful agents in the U.S., Weissmann writes.

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