Airlines should listen up to deaf, hard-of-hearing fliers

03/21/2013 | APEX Editor's Blog

Deaf and hard-of-hearing passengers face their own set of challenges when they fly. "There seems to be less understanding about deaf/hard of hearing travellers than those with other disabilities. Every time you inform crewmembers that you are deaf, many of them either hand you a wheelchair or a Braille print without understanding that you need visual access to aural information," said Svetlana Kouznetsova, a Web and usability experience specialist who believes that the Air Carrier Access Act of 1986 doesn't do enough to help these disabled fliers.

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