Airlines differ on pricing-error policy

03/25/2010 | Wall Street Journal, The

With thousands of fares to keep track of, "Honest mistakes do happen" when airlines advertise ticket prices, according to a spokesman for the Federal Trade Commission. No federal laws force companies to honor pricing mistakes, state laws vary widely, and courts are split on the issue. Lacking any consistent rules, airlines set their own policies for dealing with erroneous prices: Some note in their contract of carriage that such tickets will be canceled and refunded, while others specifically promise to honor any publicized fare.

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