Column: Agents are a big part of the travel industry recovery

03/25/2010 | TravelPulse

Mark Murphy, president and CEO of parent company Performance Media Group, explains how travel agents have a major influence on decisions made by millions of travelers. He says agents took a significant financial hit during the economic downturn, but they continued to be industry advocates. Now that demand is returning, many suppliers are realizing the value of travel agents.

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