U.S. customs wait time is "unacceptable," Lufthansa says

03/27/2013 | USA Today

Lufthansa and German officials have criticized the U.S. for plans to cut customs staff at U.S. airports. "Everybody is working hard to give the passenger a superior experience and at the point of arrival, after a wonderful flight, you are stuck for three or four hours," said Nils Haupt, a Lufthansa spokesman. "This is really unacceptable."

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