US Airways enables real-time baggage tracking

03/28/2013 | Philadelphia Inquirer, The

US Airways introduced passenger access to real-time baggage tracking on March 19. Passengers can type in a number from their baggage-claim ticket at the US Airways website or via a mobile application to find the location of luggage. "A lot of customers feel more at ease and empowered with the information because they know where the bag is," said Melody Andersen, director of customer strategy at US Airways.

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Philadelphia Inquirer, The

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