Geisinger "warranty" program improves outcomes, reduces costs

03/31/2009 | Washington Post (tiered subscription model), The

Geisinger Health System's program gives patients a 90-day warranty on elective heart surgery, to ensure the surgery will be done right the first time, with no charges for fixing problems or complications. The program, which has been expanded to other procedures, has paid off as outcomes for bypass surgery are up and costs are down by 15%.

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