Column: Website gains clout as airline seating gets more complex

03/31/2011 | Wall Street Journal, The

More than 2 million visitors a month have made SeatGuru.com the definitive authority on which airline seats are the most comfortable, and which should be avoided. Given the wide variety of seating configurations on different aircraft, even some airline reservations agents turn to SeatGuru for information on a specific seat, according to columnist Scott McCartney. Though airlines generally approve the site's detailed data, they don't always agree with its subjective assessments of which seats are good, bad or neutral.

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Wall Street Journal, The

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