Use continuous communication to keep employees on track

03/31/2014 |

If an employee responds to a dressing-down by insisting they've never heard such criticism before, it's a sign that either you or your company's managers aren't communicating properly, writes Art Petty. "[T]he effort to deliver constructive feedback is minimal, the techniques to do so effectively fairly easy to learn and the results when done properly, priceless," Petty writes.

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