How leaders manage change is critical

04/3/2009 | Bloomberg Businessweek

Calm and constructive response to unexpected changes is integral to good leadership, says Keith Ayers, president of Integro Leadership in West Chester, Pa. During times of upheaval, Ayers suggests that managers listen closely and encourage others to develop their ideas, try not to shoot holes in ideas but look at how they can succeed, and check their egos.

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