Study ties patient satisfaction to higher health care use, costs

04/4/2012 | Family Practice News

Patients who were most satisfied with their doctors had higher inpatient admission rates, health care costs and mortality risk than the least satisfied patients, according to a study in the Archives of Internal Medicine. Researchers also found that most satisfied patients were less likely to be taken to the emergency department. "Our data suggest that we do not fully understand what drives patient satisfaction," wrote Dr. Joshua Fenton and colleagues at the University of California, Davis, in their analysis of the study.

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