Can Skype win the hearts -- and wallets -- of small-business owners?

04/7/2011 | Entrepreneur online

Skype is introducing new tools for small businesses in its Skype Manager package that includes features such as customizable numbers, voice mail and centralized Web-based administration. But Jonathan Blum says that Skype customer service is lacking and that using it for your business calling needs may not save you as much money as you might expect.

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