"Undercover Boss" learns value of personal connection

04/12/2010 | Retail's BIG Blog

Chris McCann, president of 1-800Flowers.com who was featured recently on "Undercover Boss," says one of the things the experience taught him was that employees can connect with customers only if the employees feel connected to the company. He says he now focuses on making sure "managers at all levels of our company are building relationships with their employees."

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