How the public sector can revamp customer service

04/13/2009 | Deloitte

Corporate focus on customer service has trained consumers to expect excellence, and they find it intolerable when they have to engage with bureaucracies that provide poor service. This article -- adapted from "Innovation State: The Public Innovator's Handbook" -- offers five strategies for public-sector innovation and four ways to reorganize for transformational change.

View Full Article in:

Deloitte

Published in Brief:

SmartBrief Job Listings for Business

Job Title Company Location
Director, Workforce
AIA
Arlington, VA
Administrative Management Specialist
Smithsonian Institute
Washington, DC
Manager, Human Resources
L'OREAL USA
Florence, KY
Generalist - Human Resources
Marriott Hotels Resorts
Brooklyn, NY
Admissions - Assistant Director
The Art Institutes
Novi, MI