Brevity is no substitute for friendliness

04/13/2010 | LittleThingsMatter.com

When writing an e-mail or talking one-on-one, make sure you're not so concise that you're viewed as unfriendly or abrupt by the other person, Todd Smith writes. "People who are able to combine the 'likability factor' with good communication skills tend to be more respected," he writes.

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