Hawaiian, AirTran top ranking of 18 busiest airlines

04/13/2010 | Wall Street Journal, The

A study that ranks the 18 busiest carriers in the U.S. for their customer service found Hawaiian Airlines' quality of service was the best, followed by AirTran. Hawaiian and AirTran have been battling for the top spot for the past several years. The study takes into account on-time performance, denied boardings, customer complaints, mishandled luggage and other measures of customer service.

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