Face-to-face or on the phone: Which customer takes priority?

04/14/2010 | USA Today

No one person can talk with two different customers at the same time, so the one standing in front of you should take priority over a ringing phone, Gladys Edmunds writes. She emphasizes that both phone and in-person customers deserve good service, and suggests that businesses designate one person to answer phones and another to handle walk-ins.

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