Cruise line executives say agents should focus on sales, not NCFs

04/15/2010 | Travel Weekly

At an industry conference, cruise line executives said travel agents should not be concerned with noncommissionable fees or commissions for shore excursions. Richard Sasso of MSC Cruises explained the NCFs represent the portion of the fares not controlled by the cruise lines. "There are things that happen outside the hull of the ship, services provided to us that have nothing to do with the linens or lobsters or the marble we put on the ship," he said, giving the example of harbor pilots that might charge the line $5,000 to bring a ship into port. "Those costs are far beyond the actual cost of the product that we deliver."

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