Airline exec discusses what means the most to business travelers

04/16/2012 | Australian Business Traveller

Cathay Pacific Airways is often praised for its treatment of passengers. Alex McGowan, head of product for the airline, makes it a point to know what the traveler wants. "The No. 1 priority is: I want to go flat, and I want to sleep. No. 2 is privacy, and privacy really means direct aisle access," said McGowan. Check out six other ways the airline has worked to improve passenger experience.

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Australian Business Traveller

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