Cathay Pacific Airways is often praised for its treatment of passengers. Alex McGowan, head of product for the airline, makes it a point to know what the traveler wants. "The No. 1 priority is: I want to go flat, and I want to sleep. No. 2 is privacy, and privacy really means direct aisle access," said McGowan. Check out six other ways the airline has worked to improve passenger experience.
Airline exec discusses what means the most to business travelers
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