How customers' online comments can motivate workers

04/16/2012 | PizzaMarketplace.com

Social media and the flood of online customer comments it brings each day can be a powerful tool when it comes to motivating employees to provide excellent service, say experts including Randy Stanley, vice president at Parasole Restaurant Group. "They now recognize and accept that everyone is a critic and that they can read about their performance on the Internet daily, good or bad."

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