What do to when the customer isn't right

04/17/2012 | New York Times (tiered subscription model), The

What do you do when a customer is convinced he's right, but isn't? Cabinet-maker Paul Downs writes that he had to answer that question when a large client wanted an expensive repair to a table the client had damaged. Downs outlines his strategy for keeping customers happy while preventing costly mistakes.

View Full Article in:

New York Times (tiered subscription model), The

Published in Brief:

SmartBrief Job Listings for Government & Nonprofit

Job Title Company Location
Major Gifts Officer
Lambda Legal
New York, NY
Director, Workforce
AIA
Arlington, VA
National Policy Director
Gill Action
Denver, CO
Director of Strategic Partner Programs
LAMBDA LEGAL
New York City, NY
Executive Director
FreeState Legal Project
Baltimore, MD