TSA PreCheck program's trial access campaign confuses travelers

While the Transportation Security Administration is making efforts to expand its PreCheck program by offering free trial access to passengers, many travelers aren't told they're receiving a trial pass and become confused when they are moved into the PreCheck lane and slow down the line, Scott McCartney says. In some cases, TSA agents move so many people into the PreCheck line that it becomes slower than the regular line, angering travelers who have actually signed up. Still other travelers have been given so many trial passes they assume they have been automatically signed up, McCartney adds.

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