Blog: Airlines had record bag-handling performance in 2011

04/18/2012 | USA Today

In 2011, 99.1% of checked bags were delivered on time by airlines, a recent study by SITA shows. The figure represents a record in the eight years that SITA has been collecting data. The rate of mishandled bags in 2011 dropped to 8.99 bags per 1,000 passengers.

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