GAO finds IRS Web tools lacking

04/18/2013 | NextGov

A Government Accountability Office report finds that the Internal Revenue Service's Web tools are lagging behind those of other government agencies as well as some state agencies. The IRS has not been fast enough in collecting information on how its Web tools are used, which is why, in part, taxpayers are unable to securely access online records, GAO said. The report recommends the IRS use analysis strategies to guide its Web development plans.

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