Banks develop ATMs with "favorites" buttons, access to tellers

04/22/2013 | Charlotte Observer (N.C.), The

As more banks close branches and turn to online banking, they're also ramping up their ATM offerings, giving customers real-time access to tellers via video and more customized service based on their wants. Wells Fargo, for example, is working on ATMs with "favorites" buttons that allow customers to replicate their most common transactions with one touch. "I think there is an arms race to provide superior services to customers," said Ed O'Brien of Mercator Advisory Group.

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Charlotte Observer (N.C.), The

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