"This is Retail" finalist draws on the human touch

Kim Williams, owner of The Polka Dot Press in Tallahassee, Fla., has built her business by building personal relationships with many of the customers who discover her stationery store, she says in the video that landed her on the list of five finalists in NRF's "This is Retail" contest. The human touch has also fueled two generations of growth at WEBS America’s Yarn Store in Northampton, Mass., which made it to the contest's top 20.

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Tallahassee Democrat (Fla.) (tiered subscription model) · MassLive.com · Retail's BIG Blog

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