Pumping up morale in person

04/24/2009 | Harvard Business Review online

When President Barack Obama spoke to a group of CIA employees at their headquarters recently, he wasn't just there as a politician, he was also a boss visiting a beleaguered branch office, John Baldoni writes. Baldoni argues that these kinds of visits can be surprisingly effective at turning around morale, no matter how big (or how confidential) the office's problems. The trick to pulling off a successful rally speech is making sure the workers feel appreciated and supported, notes Baldoni, while also challenging them to do better work in support of their common cause.

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