7 tips for listening to your customers

04/24/2012 | Startup Professionals Musings blog

In today's technology-focused world, companies that listen to their customers can get a leg up on the competition, writes Marty Zwilling of Startup Professionals. "Instead of using the technology to avoid customer contact, use it to make personal contact via the phone or Skype, anywhere in the world," he recommends. Be sure to manage your ego, and ask open-ended questions, he writes.

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