Ace Hardware tops J.D. Power customer-satisfaction rankings

04/25/2012 | MediaPost Communications

For the sixth consecutive year, Ace Hardware ranked highest regarding customer satisfaction with home improvement retail stores, according to a study by J.D. Power and Associates. "While many retailers have struggled to right-size their staff with the down economy, Ace Hardware ... clearly have kept the focus on their customers," said Christina Cooley of J.D. Power and Associates.

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