Column: Keep a positive mindset to resolve challenges

04/25/2014 | Travel Research Online

Maintaining a positive attitude in the middle of a crisis can help enhance one's focus and produce the spark of creativity needed to solve the problem, writes business coach Cory Andrichuk, who specializes in coaching travel agents. Agents can also counter negativity by showing genuine compassion to clients who are facing difficulties, thus possibly gaining their loyalty, Andrichuk writes.

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