Blog: Exceptional customer service at FBO pays dividends

04/26/2011 | General Aviation News

Blogger Jamie Beckett recalls the exceptional customer service he received from a fixed-base operator in Florida when the owner gave him $10 to buy a sandwich while he was stuck overnight. "Her kindness resulted in who knows how many more snack sales, and fuel purchases from my fellow students and instructors who heard the story and wanted to see for themselves this woman who held her customers in such high esteem," writes Beckett.

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