Delta CEO: Leadership doesn't show up on a resume

04/27/2009 | New York Times (tiered subscription model), The

The higher someone rises in an organization, the more important their intangible qualities become, suggests Delta Air Lines CEO Richard Anderson in an in-depth interview on the unquantifiable aspects of human capital. Patience, communication skills and effective time management don't show up on a resume, but Anderson argues that these values and quirks of character usually dictate a person's success with an organization. "I know it's intangible and it's not like finance where 2 plus 2 is 4," Anderson says. "I don't know whether it can be taught, but it can certainly be studied."

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