United Airlines is back to basics, CEO says

04/28/2013 | Tulsa World (Okla.)

Jeff Smisek, the CEO of United Airlines, said the carrier is improving its operations. "We've gotten back to focusing on the basics," Smisek said. United is training airport workers and flight attendants in customer service, including workers of regional airlines that fly for United.

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Tulsa World (Okla.)

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