Column: Personality important for travel agents

04/29/2009 | Travel Research Online

Columnist John Frenaye explains how a travel agent's personality plays a significant role in his or her success. "You need to make your business and your personality so infectious that people will want to be near you," Frenaye writes. Smiling when on the phone and paying close attention to the details are among Frenaye's tips for agents.

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