How being a good friend can make you a lousy boss

Some small-business owners have a difficult time reprimanding or giving proper guidance to staff members -- especially those with whom they've grown close. "If you can't address the bad news and get things back on course, it erodes your credibility as a leader," says leadership-development consultant Wendy Alfus-Rothman. Experts suggest offering both positive and negative feedback and being firm with employees.

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