How to transform complaining customers into loyal supporters

04/29/2014 | Inc. online (free registration)

Angry customers are also prime candidates to become loyal customers if you handle their complaints properly, writes Vanessa Nornberg, founder of Metal Mafia. Treat the problem with a degree of empathy, and focus on resolving the issue. "Customers like to know there is not only one solution, but many," Nornberg notes.

View Full Article in:

Inc. online (free registration)

Published in Briefs:

SmartBrief Job Listings for Business

Job Title Company Location
Manager, Technical Staffing
U.S. Cellular
Chicago, IL
Human Resource Director
Salt Lake City, UT
Vice-President of Global Sales
Lindsay Corporation
Hartland, WI
Chief Operations Officer
Delta Community Supports
Blue Bell, PA
Administrative Management Specialist
Smithsonian Institute
Washington, DC